Klay F Andrews

 

3107 Apple Blossom Drive

 

Arlington, TX 76014

 

817-375-0277 � Home

 

817-791-2864-- cell

 

klayandrews@yahoo.com

 

 

Career objective: To obtain a position as a customer service representative with your company.

 

 

EDUCATION

 

Kaplan College - Arlington, Arlington, TX

 

Associates of Applied Science in Criminal Justice...Graduated � August 16, 2011

 

Relevant Coursework: Introduction to Criminal Justice, Criminal Investigations, Police Operations, Constitutional Law, Corrections..

 

3 years of business studies at univ. of bridgeport,connecticut.. 2 yrs. of accounting 1&2 studies at univ of arlington-texas..1 yr computerized office administration arlington,texas:

 

 

Work experiences:

 

* Freedom Equity Group...Life Insurance Agent..

 

04/17/2015..Present. (Part-time). life insurance agent that sells life insurance policy to potential customers both by phone and in person

 

 

* Catastrophe Management Solutions...Customer Service/Claims

 

Adjuster...12/2014--05/28/2015. (Contract)

 

A call center that is responsible of adjusting customer claims on natural disasters. such as EarthQuakes, hurricanes, etc

 

 

* Dynamo Dealer Services..Customer Service Agent...09/2011--8/2013...An inbound call center that use various softwares..Such as word,excel,.Responsible for assisting customers with refinancing auto loans for a lower rate, while requesting customers credit report history from the three credit agencies,mileage of vehicle,model,make and year of said vehicle if needs refinancing..Assist customers with their accounts:such as payments dates, amount of payment due and balances.

 

While at Dynamo Dealer Services had 8 months work experienced in Automobile Finance And Interest department: Such as, Cancelling of Gap Insurance, Service Warranties, Maintenance Contracts, as well as Theift and Lojack insurances; Such accounts are: Paid-IN-FULL, TOTAL-LOSS, CHARGED-OFF, OR REPOSSESION;(Requested by: Customers , Lienholders, or Dealers).

 

 

* Bank  of America � Call Center, Las Colinas, TX

 

Customer Service Agent/Technical Support Supervisor, 1997-2008

 

Responsible for assisting customers with online banking solutions through the use of Quicken, Microsoft Money and QuickBooks; Assist customers with internal and external money transfers; Assist customers with opening online accounts; managed inventory and verified records within the banking center�s vault

 

 

 

* Department of Health & Human Services, Fort Worth, TX

 

File Clerk - Contract, 1995-1997

 

Responsibilities included typing and filing documents, assisting with developing the office procedural manual, organization of the office, data entry of new food stamp accounts, as well as updating existing accounts; and provided courtesy service

 

 

 

* Motion Industries, Dallas, TX

 

Order Filler, 1992-1995

 

Responsible for utilizing sales order pick ticket, pulling packs and confirming all items on the order; notified the department supervisor of any shortages

 

 

 

* Allied Security � DFW Airport, Dallas, TX

 

Gate Agent, 1990-1992

 

Responsibilities included surveillance of all airline passengers preparing for departures; assist with private searches and pat-downs of passengers.

 

 

SKILLS :

 

Proficient in Microsoft Office (Word, Excel, PowerPoint)

 

Attention to Detail

 

Excellent Communication & Organizational Skills

 

Customer Service Oriented

 

References Available Upon Request